F.A.Q

Below is a list of questions we have been frequently asked from our clients.

“Does a deposit fee / half payment secure my booking?”

No it does not. Only full payment of the games secures your booking.

“If I pick up the games will you collect them?”

If you were not charged for delivery & collection then no. If you pick up the games then you’ll need to return them as well.

“Can I pay in cash when I collect the games?”

Yes you may, however we cannot guarantee that the games you want will still be available for you when you need them. This is why we recommend you pay in advance via EFT, as it immediately secures your booking and avoids disappointment.

“Do you have a showroom? Can I come and view the games beforehand?”

All of our games are in storage, and we only bring the specific games out on the day of collection. They are not available for viewing otherwise. You are more than welcome to have a look at our Gallery and Price List of our games on our website.

“Do you supply power and water?”

You’ll only need power for the inflatable games and Air Hockey. You have to supply your own lead.

You’ll only need water for the Dunk Tank.

“Do the games have to be cleaned before I return them?”

All games are clean when we hand them over to you, so we expect them to be returned clean. 

“What if it is raining and our party is outside?”

Please check beforehand if the weather on the day of your event will be suitable, as we will not refund you on account of the weather after your event.

“What if I damage the games?”

If the games returned are damaged, broken, or missing, then we will send you an invoice for the damages.

“Do you have branches in Eastern Cape, Durban, and Johannesburg?”

At the moment we are only situated in the Western Cape, but we are looking to expand in those areas in future. If you have any further inquiries on this matter, feel free to email us at info@familygames.co.za.